Jane Thompson Counselling in Caversham and Reading, Berkshire

Frequently Asked Questions

Will Counselling help me?
Counselling helps most people but it is not a quick fix and it does require a degree of effort on the client's part. There are some issues that would be better supported by specialist organisations (such as active substance dependency or severe and enduring mental health conditions). If I feel that a specialised organisation or professional would be better able to support you, I will discuss this with you.

What can I expect from the initial session?
The initial session is a good opportunity to see if you are comfortable working with me and whether you'll feel safe to open up to me as our work progresses. We can explore what has brought you to counselling, your expectations and I will answer any questions you may have about the process.

What client group do you work with?
I work with men and women over the age of 18. While I am happy to work with any issues my clients bring, it is important that you get the correct support. If I feel that I am not best person for you to work with, I will discuss this with you and try to help you find the right support.

I work - do you offer weekend or evening appointments?
I offer both day time and evening appointments and I will do my best to accommodate you. I don't currently offer weekend appointments.

Will what I tell you be kept confidential?
Your confidentiality is of the upmost importance to me and all counselling session are confidential. However, there are a couple of limitations in which I may need to disclose some of what you've told me. This would be where there is a clear legal duty for me to disclose information, or where there is the risk of serious harm being done to either yourself or another person. Confidentiality will be discussed in more detail in our first session together.

How much will it cost?
My fee is £50 a session and I ask that the session is pre-paid 48 hours before your appointment. I have various payment options which means you can pay by cash, card or bank transfer.
If you are referred by your EAP provider my fee is £65 a session.

How many sessions will I need?
This is down to the individual client and the issue that has brought you to counselling. We can discuss this together at our first session and will regularly review throughout the therapy.

What if I can't make my session?
Please call to cancel as soon as possible. If I can reasonably offer an alternative session within the same week, I will do so.
If you cancel within 48 hours of your scheduled appointment, unfortunately I will have to charge for the missed session.

What is the best way to get in touch with you?
You can contact me by phone - 07984 164712 - or email, either by clicking the button on the screen or emailing me direct at [email protected].
If you can't get hold of me by phone please leave a message; I respond to all voicemails and emails as soon as I can. Alternatively you are welcome to send me a text message with your name, number and best time to contact you and I will call you back.


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